General terms & conditions
General terms
By placing an order you indicate to accept our Terms and Conditions. Designertoyheaven reserves the right to change its General Terms temporarily, please read carefully before confirming your order, as it's final after this!
Delivery
Designertoyheaven aims at sending orders within 24 hours during weekdays after receipt of the payment sent, however, Designertoyheaven cannot be committed. We send by PostNL, GLS, Fedex, or DHL Express, this depends on your choice or in the case of the express service which service is available in your region.
Leave your phone number with your order as well to solve customs or delivery disputes a.s.a.p.
If you live in a nice and quiet neighborhood and are not home all day you can choose for dropoff permission to leave the package at a spot on your property (don't do this if you live on an open road for instance). Do keep in mind that the liability lies with you and damages as a result of weather or in case it's stolen lies with the receiving party. We cannot arrange a refund or replacement as a result of dropoff permission. We always advise you to deliver it to a neighbor or a parcel shop so you can pick it up at your convenience.
Keep also in mind that once the package leaves our warehouse the responsibility lies with you now! Important is to keep an eye on the tracking, it can happen your package was delivered at a pickup point because you were not around to receive it. Normally a delivery guy leaves a note... but they forget sometimes or it's eaten by your dog, or thrown away... we have heard it all! The package will stay there for approximately 8 days so don't forget to pick it up otherwise it be sent back to us. We can resend the package on arrival back at our warehouse but we will charge the shipping costs again!
Prices
The articles have to be paid in euros, including local VAT. Shipping costs (unless mentioned otherwise) are not included in these prices. Before contracting the agreement, the total price including shipping will be reported on our website. International orders from outside the European Union are exempt from paying VAT, this is automatically removed during the checkout.
Shipping
For the packaging and shipping, a contribution is included. All prices are subject to the site of printing and printing errors. We cannot accept any responsibility for the effects of printing and printing errors. Prices are variable due to the area you live in.
Return costs are not covered by us and are sent at their own risk, initial shipping costs will also not be refunded either. We have a pick-up service (within Europe) that can be used to pick up your goods, these costs can be extracted from the refund total.
Payment
Payment of your order can be done in one of the following ways:
iDEAL
You can do the payment at your own home and you will be automatically relayed to your own Internet page of your own bank. Then you can transfer directly the amount of the order. This method can only be used when you have a Dutch bank account;
PayPal
After your order, you will be automatically relayed to the PayPal page where you can transfer the amount. You can also pay with your credit card. Because of the high costs of PayPal, we are forced to charge costs of 3.5% of the total amount. These transaction costs are not refunded with a cancellation.
Creditcards
we accept all major credit cards like Visa, Mastercard and American express. Creditcard payments are not charged with any fee.
Term of approval
Unless indicated otherwise, after receiving the order during a period of 14 days you have the right to cancel the purchase by sending an email without giving any reasons and to return the order within the same deadline. Any payments (excluding administration and postage) will be returned within 14 days. There is no right to reimbursement if the product is used and/or damaged or if the order has been opened and/or not returned in the original packaging. After the expiration of the term of approval of 14 days the purchase real.
Ownership transfer
The ownership of products transfers only if the customer has paid in full.
Responsibility whilst shipping
We are not responsible for loss or damage to goods during shipment. You can insure against this risk by paying a surcharge. In that case, please notify it of your order. If an unexpected problem will arise, we will be pleased to hear about it so we can lodge a complaint with the parcel service and solve it accordingly.
Data
When you order an item at Designertoyheaven, your information will be included in the customer database of Designertoyheaven. Designertoyheaven adheres to the Law Personal Register and will not share your information with third parties. See our Privacy Policy. Designertoyheaven respects the privacy of users of the Internet site and will ensure the confidentiality of your personal data. Designertoyheaven uses a mailing list, each mailing contains instructions to protect yourself from this list. When you order an item at Designertoyheaven, you are automatically signed up for this mailing list.
Guarantee
Designertoyheaven ensures that its products meet the requirements of usability, reliability, and longevity as reasonably designed by parties to the sale and is thus responsible for the guarantee of the product delivered to you.
Agreement
Designertoyheaven reserves the right to refuse orders without giving any reasons or not to accept contracts.
Images and specifications
All graphics, photographs, drawings, information on weights, dimensions, colors, images of labels, etc. at the site of Designertoyheaven apply only approximately, are indicative and may not lead to damages or dissolution of the contract. It is not allowed to copy images and/or text from the site of Designertoyheaven without our consent.
Returns and exchange of articles
We want to inform you as good as possible through our website about the items. If any item should not come up to your expectations, it can be changed or returned. Please send us an email to info@Designertoyheaven.eu or fill in a ticket (using your account) indicating the number of your order and the products you want to change/return.
Returns and/or changes (further: the returns) are subject to certain conditions. The items should be reported by our return ticket system in your account within 48 hours after receipt at the delivery address. The items should still be in the original state of shipping, with the attached labels and in original packaging when they are to be returned. Items you have purchased on sale with a discount of 40% or more may only be canceled under "Term of approval" and can NOT be exchanged.
The items, which have been reported for return, should immediately, but no later than within 14 days after receipt of the order on the delivery address be returned to us. Designertoyheaven only accepts returns which have been reported as described above and for which the instructions have been followed. Returns that have not been reported, or not within the prescribed period are not accepted.
After reporting and after receipt of the item(s) your return will be confirmed by email. In case of payment in advance, the amount will be credited through a voucher. This voucher is always valid and can be used at the following order.
Complaints
If you are not satisfied with a product that you have purchased at Designertoyheaven, please contact us by making a ticket in your account or by email: info@Designertoyheaven.eu. The costs for returning an article with a complaint will be first on behalf of the customer. These costs will be credited if the complaint is well-founded.
Force majeure
Designertoyheaven has the right, in case of force majeure, to suspend or to resolve a customer's order or contract without judicial intervention, notifying the client by letter. Designertoyheaven does not accept any responsibility for any damages unless it appears unacceptable under the circumstances to standards of reasonableness and fairness.
Applicable law and jurisdiction
To all the rights, obligations, offers, contracts, and agreements to which these Conditions apply, as well as these conditions, only Dutch law can be applied.
Any questions, complaints, and comments
If, after reading these Conditions, you may have any complaints, questions or comments about these terms, please do not hesitate in writing, by telephone or by e-mail to contact us.